SCSA Online Trial – Support & Troubleshooting

Telephone: (03) 8533 7766
Email: helpdesk@sonet.com.au

1. A computer with internet connection that can run one of the following browsers -
   • IE 7.0+
   • Firefox 3.6+
   • Safari 3.0+
   • Opera 10.5+
   • Chrome 6+
2. Minimum screen resolution of 1024x768

Test does not load Internet Browser pop-up window – after Test Taker Logins to Test Session

If a Test Taker logs into a Test Session and after they have entered their Username and Password, they do not see an Internet Browser pop-up window appearing (which contains the Test) it is likely to be caused by the pop-up windows being blocked by the Internet Browser (or an enabled add-on to the Internet Browser).

• IE 7.0+
1. Open an Internet Browser Window
2. Select the Tools menu option
3. Select the Internet Options option
4. Click on the Privacy Tab
5. Locate the Pop-up Blocker section and make sure the checkbox is unchecked
   
6. Click on Apply button and then the OK button to save the change
7. Close the Internet Browser Window and then open a new Internet Browser Window.
• Firefox V3.6+ (Windows and Mac OX)
1. Open an Internet Browser Window
2. For Windows versions
3. Select the Tools menu option
4. Select the Internet Options option
5. Resume at step 4
6. For Mac OX versions
7. Select the Firefox menu option
8. Select the Preferences option
9. Resume at step 4
10. Click on the Content Tab
11. Locate the Block Pop-up windows section and make sure the checkbox is unchecked
    
12. Click on OK button to save the change
13. Close the Internet Browser Window and then open a new Internet Browser Window.
• Safari 3.0+
1. Open an Internet Browser Window
2. Select the Safari menu option
3. Select the Block Pop-up Windows option
   
4. Make sure the option is unchecked
5. Click on OK button to save the change
6. Close the Internet Browser Window and then open a new Internet Browser Window.
• Opera 10.5+
1. Open an Internet Browser Window
2. Select the Tools menu option
3. Select the Preferences option
4. Click on the General Tab option
5. Locate the Pop-ups section and choose the option that allows pop-ups to open
6. Click on OK button to save the change
7. Close the Internet Browser Window and then open a new Internet Browser Window.
• Chrome 6+
1. Open an Internet Browser Window
2. Select the Customise and Control Google Chrome menu option
3. Select the Settings option
4. Select the Show Advanced Settings hyperlink to expand the displayed settings
5. Locate the Privacy section
6. Click on the Content Settings button
7. Locate the Pop-ups Section and make sure the Allow all sites to show pop-ups is checked
   
8. Click on Done button to save the change
9. Close the Internet Browser Window and then open a new Internet Browser Window.